AASA faced several challenges with their bespoke workforce management solution. They realised the need for a fully integrated platform that can expand into an optimised and automated workforce management system. The business experienced challenges with communication between the current dispatch system and the mobile application, leading to great frustration between dispatchers and technicians. In addition to this, there was limited visibility into the activities of the resources.
This made it difficult to determine whether they were able to stay on schedule and meet the day’s obligations. Many procedures were handled manually because of communication problems. The scattered systems often forced employees to enter information multiple times, leading to discrepancies and incorrect data.