Strategic Asset
        Management

     IBM Maximo Asset
        Management

     IBM Tivoli Asset
        Management for IT

     IBM Service Request
        Manager

     Mobile Workforce
        Management

     Mobile Solutions

     Mobile Data Management

     Utility Solutions

    Geographic Information
        Management

    Opperation Support
        Solutions

MOBILE WORKFORCE MANAGEMENT

Data’s solution adopts a two-pronged approach to measuring the efficiency of field service optimization efforts. It tracks operational and also customer-facing metrics.

Data’s solution also tracks customer-facing metrics such as customer retention rates, contract renewals, contract compliance, percentage of service contracts with priority-based time constraints, and service revenue growth. It is critical for companies to adopt a customer-first mentality and to weigh every decision regarding field service technology, process, strategy, and performance against the backdrop of customer impact.

While technology alone is not a solution, an Aberdeen research clearly shows that the realtime alignment of service supply and demand afforded by optimization technology has a direct bearing on the success of field service operatons.

Service Delivery Product Brochure